Call Center Supervisor is responsible for receiving customer incoming call and responds to customer inquiries and complaints through phone by providing customers with an easy and friendly banking experience through the identification and meeting their transactional needs.

Work Location: Head Office, Phnom Penh

Duties and Responsibilities:
Develop objectives for the call center’s day-to-day activities, call center manual, sales strategies for call center to guarantee success and growth.
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
Monitor and improve ordering, telephone handling and other procedures.
Evaluate performance with key metrics (accuracy, call-waiting time etc.).
Receives customer incoming calls professionally.
Responds to customer inquiries and complaints through phone.
Provides customers service through phone.
Routes calls to appropriate resource.
Follows up customer calls if necessary.
Complete call logs.
Produce monthly call reports, call center roster…etc.
Perform other tasks assigned by supervisor.

Bachelor or master degree in business, marketing or related fields.
Knowledge and at least 02 years experiences of the operations within branch, customer service, Call Center.
Solid skills in customer focus and services.
Positive attitude and self-motivation.
Communications skill both in Khmer and English.
Flexible and adaptive to all background of customers.
Knowledge of project management, reporting, Microsoft Word and Excel.

How to Apply
Interest Candidates, please prepare the document and submit to any channels of Hattha Bank as follow:
Document Requires: (Curriculum Vitae (CV) with photo (4*6), Education Degree (certified by municipal or provincial), Personal Identifictions (ID Card, Family book, Certificate of birth), Other training course certificates, if any.)
Send to Email: career@hatthabank.com